|
Workflow
leads to increased productivity with or without
Business
Process Re-Engineering (BPR)
| Productivity
Criterion |
With
Workflow |
With
Workflow after a process design |
| |
Reduced
by: |
Reduced
by: |
| Run through time |
Up to
20% |
Up to
90% |
| Processing time |
Up to
25% |
Up to
60% |
| Personnel capacity |
Up to
10% |
Up to
40% |
| Search time |
Up to
50% |
Up to
90% |
| Customer inquiries |
Up to 20% |
Up to 75% |
source:
Schonecker 1994
SERfloware is an
integrated, knowledge-enabled workflow management system for
organising and prioritising workload, enterprise-wide. It is
capable of conventional (ad hoc, collaborative, administrative
and production) workflow. It also has the capability of
learning from individual or organisational decisioning to
automate new, or refine existing workflow. This is a unique
approach to building and dynamically managing workflow to
support changes in the business environment.
SERfloware
surmounts all organisational and geographical limits and
completely integrates personnel in business processes.
Irrespective of the size of the organsiation, SERfloware
automates existing and new processes step-by-step, without the
need for costly Business Process Reengineering (BPR). It handles documents
on paper, in electronic form and data objects. It also
connects front-end applications with existing back-office
systems, enabling information processing in an Internet driven
ebusiness environment.
With SERfloware,
organisations can see at first glance the status of business
in progress: who, what, when it was finished and what is still
open. The system delivers feedback as the basis for continuing
optimisation of these processes and organisation
structures. It also provides
should be / is comparisons of planning and practice.
-
Knowledge surrounding the work is
documented and is immediately available to all concerned,
eliminating repeats and redundant processing
steps
-
Activities are automatically available at
the right time and place, accelerating processing time and
eliminating down-time
-
Process bottle
necks are identified and can be adjusted in time by fine
tuned resource planning |
|
|
